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Patient Center

Office Hours

Mon – Thurs: 9:00am - 5:00pm
Fri: 9:00am - 12:00pm
Closed for lunch 11:30am - 1:00pm

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (904) 296-3200 during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We recommend that you call your insurance company to verify that we participate with your plan.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Refill Requests

We prefer to refill your medications at the time of your office visit. Please bring your medication list with you to each appointment.

Due to the large number of refill requests that we receive, it may take us up to 48 hours to call or fax in your prescription. Please be sure to give us at least 48 hours notice on all refill requests.

Chronic or long-term medication refills require an office visit before they may be refilled.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (904) 296-3200 and our answering service will assist you.

Medical Records

Information regarding medical records can be obtained by calling the medical practice during regular business hours.

Medical Records are kept confidential. We will not release any of your medical information without first obtaining a signed authorization from you.